Travel with confidence
Practical health and safety guidance, flexible bookings and support if a situation like a pandemic affects your trip.
Flexible cancellation on most stays
Plans can change fast. Book refundable rates and adjust if guidance changes.
Your health-travel checklist
Before you travel
Check the latest official guidance for your destination, confirm entry and vaccination requirements, and make sure your documents are valid. We recommend travel insurance that covers medical care and trip disruption.
Book with flexibility
Most stays offer free cancellation up to a clear deadline, so you can plan with confidence and adjust if circumstances change. Use the free-cancellation filter when you book.
If an outbreak affects your trip
When a health event such as COVID-19 disrupts travel, we follow official guidance and work with partners to offer flexible rebooking or cancellation where possible. Refunds follow each booking's policy and applicable regulations.
Staying healthy away
Follow local health advice, practise good hygiene, carry any medication with a copy of the prescription, and know how to reach local healthcare and your insurer. Keep your booking and emergency contacts in your account.
Trusted sources
For authoritative advice, consult the World Health Organization and your national travel-health service, alongside the official guidance for your destination.
Our commitment
We monitor major health and safety developments and update our guidance and cancellation flexibility accordingly, so you can travel informed and supported.
Health & cancellation FAQs
Plans change, and health situations can move quickly. Here are the answers travellers ask most about cancelling, refunds and staying supported before and during a trip.
Frequently asked questions
Need help now? Visit the help centre or manage a trip in your account.
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