Privacy policy

This policy explains what personal data we collect when you use Hotel, why we collect it, how we use and share it, and the rights you have. It applies to our website, apps and related services.

We aim to collect only what we need to run the service, keep it secure, and give you clear control over it.

Information you provide: name, contact details, booking and payment details, preferences, and messages you send us.

Information collected automatically: device and browser data, IP address, pages viewed, and cookies or similar technologies used to run and improve the site.

Information from partners: booking and payment confirmations from suppliers and payment providers needed to complete your trip.

To process and support your bookings, provide customer service, personalise content and recommendations, prevent fraud, meet legal obligations, and, where you agree, send you offers and travel inspiration.

We rely on a lawful basis for each use, including performing our contract with you, our legitimate interests, your consent, and legal requirements.

We share data with the suppliers needed to fulfil your booking, with payment processors, with service providers acting on our behalf under contract, and with authorities where the law requires it. We do not sell your personal data.

Depending on where you live, you may have the right to access, correct, delete, restrict or object to the processing of your data, and to data portability. You can manage much of this from your account or by contacting us.

You can also opt out of marketing at any time using the unsubscribe link or your account settings.

We use technical and organisational measures to protect your data and keep it only as long as needed for the purposes described here or as required by law.

For any privacy question or to exercise your rights, contact our privacy team through the help centre. This policy may be updated from time to time, with the date of the latest change shown above.